Last update:

09 Jan 2025

Privacy Policy

You got it! Here's the privacy policy with all headings as Heading 6:Introduction

Zonder ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. As the data controller, this Privacy Policy outlines how we collect, use, and manage your personal data when you interact with our website or services.


Information We Collect

We collect and process personal data when you interact with our website, products, or services. Below, we detail the types of information collected and the purposes for processing:


Contact Form

To address your inquiries or requests submitted via the 'Contact' form, we collect only the information necessary to process and resolve your query.


Legal Basis for Processing

  • Your explicit consent.

  • Performance of a contract (e.g., queries related to purchases).

  • Compliance with a legal obligation (e.g., claims or exercising data protection rights).

  • Legitimate interests (e.g., defending our rights or improving our services).


Recipients of Data Transfers

We may share your personal data with trusted third-party service providers, such as IT support and communication technology partners. These providers act as data processors on our behalf and are bound by contractual agreements to ensure your data is handled securely and in compliance with applicable data protection laws.


Data Storage and Security
Storage Location

All data is stored on cloud services located in Frankfurt, Germany.

  • We use ISO 27001 certified data centers.

  • Backup systems are also located within the EU.


Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

In specific, we will retain:

  • Product information is stored permanently to ensure up-to-date responses; this information does not contain identifying data.

  • Store configuration data is retained until app uninstallation.

  • Temporary processing data is cleared within 24 hours.

  • Analytics data is anonymized after 30 days.

  • Customer contact information is stored for 2 years and then deleted. This period may be extended if there are legal obligations or a contractual relationship.


Security Measures

We implement and maintain appropriate technical and organizational security measures, including:

  • Advanced encryption for data in transit (TLS 1.3) and at rest (AES-256).

  • Strong password policies with multi-factor authentication.

  • Regular security audits and penetration testing.

  • Access control and activity logging.

  • Regular security training for personnel.

  • Incident response and recovery procedures.


Your Rights and Choices

As a data subject, you have the right to confirm whether Zonder processes your personal data and to exercise the following rights under applicable data protection laws. You may do so by contacting us at the email address provided in the Contact Us section below.

  • Access: Request access to your personal data and obtain a copy of the information we hold about you.

  • Rectification: Correct or update any inaccurate or incomplete personal data.

  • Erasure: Request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.

  • Data Portability: Receive your data in a structured, commonly used, and machine-readable format.

  • Restriction: Request limited processing of your data in specific circumstances.

  • Objection: Object to the processing of your data for certain purposes, including analytics.

  • Withdraw Consent: If processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.


Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • Changes in our practices.

  • New regulatory requirements.

  • Service improvements.

We will:

  • Post the new Privacy Policy on this page.

  • Update the "Last Updated" date.

  • Maintain a changelog of policy updates.


Contact Us

For privacy-related inquiries, please contact:

Zonder AI

Calle Mestre Nicolau 23

08036 Barcelona

Spain

Email: support@zonder.ai